We are seeking a proactive and polite Telecaller . The ideal candidate will be responsible for managing both inbound and outbound calls to address queries related to drone servicing and repairs. This is a non-target-based support role focused on providing accurate information, tracking service requests, and maintaining proper records.
Other requirements
1. Minimum qualification: Bachelors in respective field
2. Prior internship in a customer service or telecalling role preferred
3. Good communication skills in Hindi and English
4. Basic computer knowledge (MS Excel, Google Sheets, etc.)
5. Ability to remain calm and handle queries patiently
6. Interest or basic understanding of drones and technology is a plus
Education
Bachelors in respective field
Requirements
0 - 6 Months Years
Skills
Data entry, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), MS-Excel
Key Responsibilities
1. Handle inbound calls and address customer queries related to drone repairs and services.
2. Make outbound follow-up calls regarding service status and feedback.
3. Log service requests and customer interactions accurately in the system.
4. Coordinate with the technical team to update customers on service timelines and status.
APPLICATION FORM
5. Maintain and update the service database with relevant records.
6. Provide basic troubleshooting guidance as per standard procedures.
7. Ensure excellent customer experience through timely and clear communication.
Duration:
Location: